My Hp Officejet 6000 E600n model name: C9295A that I use in my home Will not print in black color only all other colors are OK. I have downloaded the latest driver for this printer (OJ6000VE609_Full_14) I'm using Windows XP operating System and installed it.
I have disconnected the power source and usb cable and waited 15 minutes then reconnected the printer is still not working. I installed a new black ink cartridge it still doesn't work. I ran a full virus scan on the computer and everything checks out OK.
I performed two systems restore on my computer at different time intervals still same problem. what ever has happened to the black ink part of my computer happend very quickly just like the black ink feature had been severed and done away with and I can't retrieve it.
I can't find a printer control panel that will allow me to go to setup / tools / clean printer head or go to setup / tools / allign printer head it appears that i don't have that feature in windows XP operating System.
I am at a loss as what i should next to get this printer back on line. Any suggestions and help as what to do would be greatly appreciated I am in a printer delema.
Best regards,
aal627