I have a COMPAQ SR2013WM (product # RE468AA) which has been giving me a runtime error which I did not understand, so I decided to do a complete system recovery with HP/Compaq supplied system recovery kit, which I have used SUCCESSFULLY before! (Kit Part # 5092-6012)
When I get as far as the message to insert the supplemental disk (64NAEMRE), and I click the OK button a message tells me it is the wrong disk. As I have said, this kit worked before.
A second problem I have had with this computer is that when I would insert a disk full of WORD documents, The screen would develope a random pattern instead of reading the disk.
All this is why I used the kit to reformat the hard disk and recover the operating system. I have tried three times!
Now I have a useless computer. Please help.