Hi. I recently bought an HP Envy laptop with Windows 8 pre-loaded. My OS is now corrupted (I determined this after many hours of reading forums) and I want to restore my laptop to the factory settings (I realize I'll lose all personalization and that's okay - all my media is on my NAS). I pressed ESC on boot and get the option to run some diagnostics or restore. I hit F11 for factory restore but the laptop just goes back to booting up normally. I looked in Disk Management and it shows the following drives:
[no drive name] - Simple - Basic - [no filed system listed] - Healthy (Recovery Partition) - 300mb - 300mb - 100% free
[no drive name] - Simple - Basic - [no filed system listed] - Healthy (EFI System Partition) - 100mb - 100mb - 100% free
[no drive name] - Simple - Basic - [no filed system listed] - Healthy (Primary Partition) - 3.77gb - 3.77gb - 100% free
(C:) - Simple - Basic - NTFS - Healthy (Boot, Page File, Crash Dump, Primary Partition) - 465.25gb - 384.12gb - 83% free
I searched for the HP Recovery Manager on the OS and didn't find anything. There's a Windows recovery manager, but nothing for HP.
Can anyone shed some light on why it's not loading up the HP Recovery Manager after I hit f11 during startup? Is it possible that HP omitted the HP Recovery Manager software from my machine? Shouldn't I have a recovery partition with its own drive letter? If I can't recovery as usual, do I need to get disks from HP?
I have diligently searched for a solution and come to the forum as a last resort. I am an intermediate user but might not understand high-level jargon so please forgive me if I have dumb follow-up questions.
Thanks!!!
g
