Hi. I have a HP S5765 desktop (Windows 7). Yesterday, when I switched in on, it would not let me do anything other than view the desktop (not even in safe mode - no apparent reason - suspect virus that my anti virus didn't pick up?). When I next put the PC on, I pressed F11 and connected an external hard drive and made a back up of all of my files, it said it had completed the back up successfully so I did a factory reset. On recovering my files from the external hard drive, it asked me if I wanted to import my pictures, recorded tv etc. My documents, pictures and music are all there, fine, but my internet favourites, email and recorded tv I cannot find anywhere. Can anyone shed any light please? Thank you. John.
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