I bought this in December. This is the 2nd time this has happened.
I get a blue screen telling me "kmode" windows can't load. NOTHING in the troubleshooting area works. No system restore, can't boot into safe mode, etc., etc. - the only thing is to reload windows, but I can't do it from a disk - has to be a USB.
I'm getting a little tired or redoing all my programs and losing the files I have accumulated - especially if nothing is fixed and I'm going to have to do it again in two months. This is NOT the way a NEW machine is supposed to behave! HP is NO help (I don't know when they are going to figure out that FAQs are not a substitute for actual HELP - or if they give a **bleep**)
Has anyone else had this problem and found a way to FIX it?
Standard equip: Win10 home, GEFORCE GTX1660T1, i5, 8GB DDR4, 256gb Solid State HD
Thanks, Tim