Bought new HP desktop system this week. Came with Windows 8, upgraded to 8.1 and then tried to create recovery media onto a USB stick. Followed all the steps in the HP Support article (http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03481733) but at point 9 the copying files stage doesn't complete (progress never gets off 0%) and instead a pop up error message appears saying "CD Creator has stopped working". The only option is to cancel.
What should I do next?