Ok, I'm back after receiving the recovery disks from HP. 8.0 was successfully installed from the disks, and the same free upgrade icon that was present when I first bought the PC was still there. I was able to select the upgrade and begin the download and installation. Everything went along fine until the point was reached where a reboot was needed "to complete the installation". After a considerable delay, the computer showed a message saying the installion failed and the OS had reverted to 8.0. This sort of thing is making me nuts.
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